THE CORPORATION FOR FINANCING AND

PROMOTING TECHNOLOGY

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ENGLISH TEST

Time allowed: 60 minutes

READING

Questions 1 – 40

PART ONE

Questions 1 – 5

• Look at questions 1-5
• In each question, which phrase is correct?
• For each question, mark one letter A, B or C on your answer sheet

Example:

Don’t forget – flight BA692 6:45 p.m.

The plane arrive at

1. quarter to seven in the morning
2. quarter past six in the evening
3. quarter to seven in the evening

The correct answer is C, so mark your Answer sheet like this

Example           A          B          C

1. You will receive the full amount as soon as the work complete
2. You should finish all the work quickly
3. Full payment will be made soon
4. When you finish the work, you will be paid

1. For further copies of this guide, please phone 01279662714

Call this number if you want to

1. Get more details
2. Receive extra leaflets
3. Photocopy this brochure

1. 3. FLIGHTS FROM TOKYO TO LONDON HEALTHROW

Flight number	Dep. Time
JAL 415	08:45
JAL 425	12:15
JAL 435	16:30

Mr Muriyama is travelling to London after a lunch-time meeting in Tokyo. Which flight will he catch?

1. JAL 415
2. JAL 425
3. JAL 435

1. 4. 13.4.97

Dear Mr. Parker,

Re: Conference 21.2.97

Thank you for telephoning yesterday about….

Mr. Parker called on

1. 12 April
2. 13 April
3. 21 April

1. We are pleased to announce the promotion of our Sales Manager, Mr. Tannerman, to Regional Sales Director.
2. The Sales Manager will become the new Regional Sales Director
3. The Regional Sales Director is looking for a new Sale Manager
4. Mr. Tennerman will be appointed as the new Sales Manager.

PART TWO

Questions 6 – 10

• Look at the notice below. It shows the departments in a company
• For questions 6-10, decide which department A – H each employee should contact
• For each question, mark ONE letter A – H on your Answer Sheet
• Do not use any letter more than once

MOLEWORTH PLC CANBERRA, AUSTRALIA Ground Floor A.  Wages and Salaries Marketing Quality Control First Floor D.  Tying Service E.   Export Purchasing Second Floor G.   Personnel H.   Training

1. Ms. Williams needs to send a large order to an important customer in the USA
2. John Carter needs extra staff to help with an unexpected order
3. Mr. Wales wants to discuss advertising for his new product
4. Mary Walden thinks she has been charged too much tax on her pay

10.  Ian Whittaker has a box of faulty goods which a shop has sent back

PART THREE

Questions 11-15

• Look at the charts below. They show the sales figures of three furniture companies, K, L and M, for eight different products A – H
• Which part does each sentence 11-15 describe?
• For each sentence, mark ONE letter A – H on each Answer Sheet
• Do not use any letter more than once

11.  Sales of this product were higher at M than at K or L

12.  L has more than half of the market for this product

13.  All three companies have an equal share of the market of this product

14.  K’s sales of this product have not been as high as those of the other two companies

15.  K has done as well with this product as the other two companies together

PART FOUR

Questions 16-22

• Read the text below, which is a talk about training courses for new staff
• Are sentences 16-22 on the opposite page “Right” or “Wrong”?
• If there is not enough information to answer “Right” or “Wrong”, choose “Doesn’t say”
• For each sentence 16-22, mark ONE letter A, B or C on your Answer Sheet

“These four introductory training courses will generally last two or three hours each and will be timetabled over the first two weeks of your employment. For all of the courses, you should go to the Training Centre, except for the Health and Safety Course, which is held in Room 301

The first course will begin with a tour of the building. You will be shown key places such as the post room, the first aid room and Chief Executive’s office.

Everyone must attend the second course, on health and safety. This will include what to do in case of fire. Nay employees who would like to follow a course on emergency first aid should tell their instructor after this talk.

The third course cover company goals, plus information on the structure of the company an the senior management team.

The final course looks at hours of work, salaries and sick leave. However, we will not be able to discuss individual contacts and job descriptions. If you have any doubts about what your job includes, please speak to your department Head.”

16.  Each training course is two weeks long

A. Right                              B. Wrong                                  C. Doesn’t say

17.  Only one training course will be in Room 301

A. Right                              B. Wrong                                  C. Doesn’t say

18.  The tour begins with a visit to the post room

A. Right                              B. Wrong                                  C. Doesn’t say

19.  You do not have to go to the first aid course

A. Right                              B. Wrong                                  C. Doesn’t say

20.  On the third training course, you will meet a member of the senior management team

A. Right                              B. Wrong                                  C. Doesn’t say

21.  On the final training course, you will talk about what you will do in your own job.

A. Right                              B. Wrong                                  C. Doesn’t say

22.  If you can attend none of the training courses, you should talk to you department Head.

A. Right                  B. Wrong                      C. Doesn’t say

PART FIVE

Questions 23-30

• Read this extract from an annual report written by the Managing Director of a toy company called Bambinos,and answer questions 23-30 on the opposite page

1996 began well for Bambinos, with the purchase in January of the National Toy Shops Ltd for £2.3 million. All departments avoided job losses, except Sales, where both companies had previously had agents serving the same areas. In the Production department, eighty temporary workers were taken on in February to work on a contact with a new client in Japan. These jobs will probably disappear by the beginning of the summer, though staffing levels may rise again soon afterwards when we launch the new robot toy, Roboman

The export order to Japan has been a major success, but it cannot hide the problems we have had in this area. Despite the huge amounts we have invested in designing world-leading tours and in the distribution of our products, I am disappointed to see we are losing customers to rival firms, especially in Asia. We do not seem able to offer the same quality of service as our rival. I want to see a system for improving the way we deal with calls from customers wanting information or help, checking on details of products, or making complaints. I would like to see major improvements in this area as soon as possible.

There are many achievements to be proud of. The increase in annual profits in 1996 was partly the result of Mr. Beck’s new system of producing and following up invoices for company accounts. But I am particularly pleased to see the 50% growth in the number of staff who are now able to use computers for major parts of their work. This is an excellent result for the small amount of money invested last year in staff training. We have now advertised for a new Training Manager and will be increasing the amount spent in this area to over 3% of annual profits. This will provide a variety of courses for staff in all departments.

Finally, I would like to mention Roboman. Many of our future plans depend on the success of this project, which will go into production in February. In 1993 our engineers in the Research and Development department had already succeeded in producing one of the world’s smallest radio-controlled robots, so efficient that the batteries do not need to be changed for at least 25 hours of use. What makes this new one particularly exciting is that it is controlled simply by the user giving it spoken instructions. It is this, rather than sales techniques or pricing policy, that will make Roboman the best-selling toy for the next five years.

• For questions 23-26, choose the correct answer
• For each question, mark ONE letter A, B or C on your answer sheet

23.  Extra staff were employed for

1. a new order from overseas
2. an increase in demand over the summer
3. the development of the new toy

24.  The main problem during 1996 was

1. the increase in distribution costs.
2. Competition from other companies
3. The high level of staff turnover

25.  The company has improved

1. its advertising methods
2. communication between departments
3. the computer skills of its staff

26.  the most important development in the new Roboman is that

1. It doesn’t need batteries
2. It responds to speech
3. It is very small

• For questions 27-30, use the information I the text to match each sentence with one of the company department A – G
• For each question, mark ONE letter A – G on your answer sheet
• Do not use any letter more than once

27.  The only department to reduce its staff was…………   28.  The Managing Director wants to see urgent changes in ………… 29.  The company intends to invest more money in ………… 30.  The success of Roboman will be due mainly to the work done by…………

Sales Production Staff training Research and development Customer service Distribution Finance

PART SIX

Question 31 – 40

• Read the text about the company pay policy
• Choose the correct word from A,B or C on the opposite page to fill each gap
• For each question, mark ONE letter A, B or C on your Answer Sheet

COMPANY PAY POLICY

Company pay policy should have two main goals. Firstly, the policy should provide (31)……… Acceptable level of reward. This will make it possible (23)……… the company to hire and keep employees. Promotion within the company by (33)……… Reward for additional responsibility and improved skills. The aim is to make employees see themselves (34) ….. part of the team.

Pay policy should therefore be decided at the (35)……… level in the organisation. The Personnel Manager is normally the one (36)……… Takes the final decision. However, that does not mean that (37)………members of the management tem do (38)……… have responsibility as well. The issue is (39)………important that one manager cannot deal with it alone. Everyone in a company is responsible for making sure (40) ……… Pay policy is successful.

31. A. this                                 B. the                                       C. an

32. A. for                                  B. to                                         C. by

33. A. offer                               B. offered                                 C. offering

34. A. in                                    B. as                            C. like

35. A. highest                            B. higher                                   C. highly

36. A. which                              B. other                                                C. others

37. A. another                           B. other                                                C. others

38. A. neither                             B. never                                    C. not

39. A. too                                 B. so                                        C. such

40. A. any                                 B. much                                    C. many

WRITING

PART SEVEN

Questions 41 – 45

• Read the memo and letter below
• Complete the applicant information form on the opposite page
• Write a word, phrase or number in spaces 41 – 45 on your answer sheet

From: Susan Maxwell   Ext. 5570   Memo: Andy, Another applicant for the Area Sales Manager post. Please complet the form and file the CV for me. Thanks

141 Huntford Road Cambridge 12th October 1997 Dear Mr. Fernandez, I would like to apply for the vacancy advertised in The Times newspaper yesterday. I have been working as a Sales Executive for the Music Machines Company for three years, but I am now looking for a job with more responsibility. I have a BA in economics and I hope to take an MSc course one day. Although I come from Japan, my English is now very good as I have lived since 1992. I look forward to hearing from you in the near future. Yours sincerely, Keiko Yoshida Keiko Yoshida

Applicant Information Form
Position applied for:	41  ………………………………
Name of applicant	42  ………………………………
Nationality:	43  ………………………………
Current employer:	44  ………………………………
Present qualifications:	45  ………………………………

 

 

PART EIGHT

Question 46

• You have just joined a company as the new Computer Skills Trainer.
• You are organizing a meeting on Monday 1^st December to introduce yourself to the staff. Write a memo to the staff:

* saying where and when the meeting will be

* asking all staff to attend

• Write about 20 words
• You can write here, but you must copy what you have written onto your Answer Sheet

MEMO   From: Computer Skills Trainer To: All Staff ……………………………………………………………….………… …………………………………………………………………………. …………………………………………………………………………. …………………………………………………………………………. ………………………………………………………………………….

PART NINE

Question 47

• Read this letter from Ms. Sano, a business club secretary

13 October 1997   Senator Barns American Trade Centre Dear Senator Barns, I am the Secretary of the Small Business Club in our town. We would like to invite you to give a talk at our next meeting on 16 January. The meeting will start at 7.30 p.m.  About fifty company directors are expected to attend. I would be grateful if you could inform me whether you will be available on 16 January and which particular area of business you would prefer to talk about. Yours sincerely, Ms. Yuho Sano, Club Secretary

• Write a reply to Ms. Sano:

* thanking her for the invitation

* agreeing to give a talk

* saying what you want to talk about

* asking where the meeting will be

• Write 50 – 60 words
• You can write here, but you must copy what you have written onto your Answer Sheet

KEY:

1.	B	26.	M
2.	C	27.	D
3.	D	28.	K
4.	A	29.	H
5.	B	30.	O
6.	A	31.	Just
7.	D	32.	Cup
8.	C	33.	Until
9.	B	34.	Biscuit
10.	C	35.	Milk
11.	B & D	36.	Lunch
12.	D	37.	Have
13.	A & G	38.	About
14.	C, D, E & G	39.	Dinner
15.	G	40.	A
16.	G	41.	Don’t
17.	L	42.	Cheese
18.	E	43.	Glass
19.	N	44.	Juice
20.	I	45.	Meal
21.	A	46.	Weekend
22.	C	47.	Restaurant
23.	J	48.	Can
24.	F	49.	Lot
25.	b	50.	Pubs